Project Stakeholder Management

Project stakeholder management is comprised of the processes required to identify the people, groups, and organizations that can impact or be impacted by the project,  analyzing stakeholder expectations,  communicating  with stakeholders, managing conflict, and promoting appropriate stakeholder engagement in project decisions and activities.

The following processes and primary goals of project stakeholder management are defined below:

Identify Stakeholders.                          Output: stakeholder register.
Plan Stakeholder Management.           Output:: stakeholder management plan.
Manage Stakeholder Engagement.      Output:: issue log, change requests.
Control Stakeholder engagement.        Output:: work performance information, change requests.

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Project Stakeholder Management Plan
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Identify Stakeholders. 

TOOLS & TECHNIQUES
1. Stakeholder Analysis Determines interests and influence of stakeholders on the project.  Identifies stakeholder relationships that may be influenced.

2. Expert Judgment Complete identification of stakeholders can be assisted by the following experts:
Upper management
Other organizational units (in functional organization)
Other project managers or PMO (in projectized or matrix organization)
Subject Matter Experts (SMEs) in business or project area
Industry groups or consultants
Professional and technical associations
Regulatory bodies, non-governmental organizations (NGOs)

3. Meetings Profile analysis meetings are used to develop understanding of major project stakeholders.

Plan Stakeholder Management. 

TOOLS & TECHNIQUES
1. Expert Judgment To to assess the level of engagement required from each stakeholder at each stage of the project, the following experts should be consulted.

Senior management
Project team members
Other functional units within the organization
Identified key stakeholders
Project managers (who have worked on similar projects)
Subject matter experts (SMEs) in business or project area
Industry groups or consultants
Professional and technical associations
Regulatory bodies, non-governmental associations (NGOs)

2. Meetings Meetings are used to define the required engagement levels of all stakeholders.
3. Analytical techniques Current engagement levels of stakeholders are compared to required engagement level.

Manage Stakeholder Expectations process

Inputs
Stakeholder register            
Stakeholder management strategy    
Project management plan                  
Issue log                                      
Change log
Organizational process assets

Tools & Techniques
Communication methods
Interpersonal skills
Management skills

Output
Organizational process assets updates
Change requests
Project management plan updates
Project document updates


CONTROL STAKEHOLDER MANAGEMENT PROCESS

INPUTS

1. Stakeholder Management Plan
StakeholderCommunication management plan
Stakeholder management plan–gives current and desired level of stakeholder engagement

2. Issue log
New issues are identified
Current issues are resolved

3. Work Performance Data
Percentage of work completed
Technical performance measures
Number of change requests
Number of defects
Budgeted costs vs. actual costs
Scheduled activity durations vs. actual durations

4. Project Documents
Project schedule
Stakeholder register
Change log

TOOLS & TECHNIQUES
1. Information Management Systems Helps capture, store, and distribute information to stakeholders on project cost, schedule progress, and performance
2. Expert Judgment: Engagement levels of stakeholders are monitored and adjusted by conferring with
Senior management
Key stakeholders
Project managers on other projects in same area
SMEs in business or project area
Industry groups and consultants

3. Meetings
Status review meetings are used to analyze information about stakeholder engagement


http://4squareviews.com/2013/09/04/5th-edition-pmbok-guide-chapter-13-project-stakeholder-management-knowledge-area/