April 13, 2017

Knowledge Management

Knowledge-based Capital (KBC)

Knowledge-based capital (KBC) comprises a range of assets. These assets create future benefits for firms but, unlike machines, equipment, vehicles and structures, they are not physical.

 One widely accepted classification groups KBC into three types: computerised information (software and databases); innovative property (patents, copyrights, designs, trademarks); and economic competencies (including brand equity, firm-specific human capital, networks of people and
institutions, and organisational know-how that increases enterprise efficiency).

The growth of business investment in KBC is now much  more than research and development (R&D). For example, between 1995 and 2010, in the United States, business spending on R&D rose from 2.3% to 2.4% of value added. But over the same period, business spending on non-R&D forms of KBC increased from 8.5% to 11.2% of value added. Many other countries present a similar
pattern. In France, again between 1995 and 2010, business spending on R&D remained unchanged at 1.9% of value added. But spending on non-R&D-related KBC increased from 7.4% to 10.6% of value added. Overall, private R&D stocks generally represent no more than 20-25% of total private stocks of KBC.

From: New Sources of Growth: Knolwedge Based Capital - Key Analyses and Policy Conclusions,
Meeting of the OECD Council at Ministerial Level, Paris, 29-30, May 2013

Knowledge management is an important activity at the organizational level. Employees even at the senior level are sometimes not available for attending to customers. A company without knowledge management systems will find it difficult to interact with the customer, if the executives dealing with them is not present.

Came across an interesting blog on 31st Match 2017.


The blogpost has two videos embedded in it.

Knowledge Management in Practice
Presentation by Dr. Anthony J. Rhem


Anthony J Rem

Knowledge Management in Practice - Part 2
Presentation by Dr. Anthony J. Rhem

Anthony J Rem

By: DEAN, ALISON; KRETSCHMER, MARTIN. Academy of Management Review. Apr2007, Vol. 32 Issue 2, p573-594.

Calculating knowledge capital
PA Strassmann - Knowledge Management Magazine, 1999

Assessing knowledge assets: a review of the models used to measure intellectual capital
N Bontis - International journal of management reviews, 2001

Knowledge capital and performance heterogeneity:: A firm-level innovation study
H Lööf, A Heshmati - International Journal of Production Economics, 2002 - Elsevier


ARIKAN, ANDAÇ T. Academy of Management Review. Oct 2009, Vol. 34 Issue 4, p658-676

Tallman, S., Jenkins, M., Henry, N., & Pinch, S. 2004. Knowledge, clusters, and competitive advantage. Academy of Management Review, 29: 258-271.



KBC Creation at McKinsey - Charles Ellis


December 2014

PwC is a 13th time knowledge award winner
PwC was selected as a winner in the Most Admired Knowledge Enterprises (MAKE) study.
A thirteen-time global MAKE winner, PwC is cited in this year’s study for creating an enterprisewide environment for collaboration and knowledge sharing (2nd), and creating a knowledge-driven
enterprise culture (4th).

PwC also belongs to an even more select group: the 2014 Global MAKE Hall of Fame.
These are organisations which have been finalists in each of the past six annual Global MAKE studies.

The winners of the 2014 MAKE awards were announced by independent knowledge management
and intellectual capital research company, Teleos, in association with The KNOW Network.
Rory Chase, Managing Director of Teleos, said: “PwC excels in delivering knowledge-driven services and solutions through the firm’s competitive advantages in collaboration, organisational learning and maximising intellectual capital. PwC is one of a handful of global enterprises achieving
knowledge leadership and deserves its place in the 2014 Global Most Admired Knowledge
Enterprises Hall of Fame."

2014 winners in alphabetical order:

Infosys Limited
Global News Service – December 2014
Novo Nordisk
Samsung Group
Tata Group

2016 Global Most Admired Knowledge Enterprises 

Teleos, in association with The KNOW Network, established the Global Most Admired
Knowledge Enterprises (MAKE) research program in 1998 to identify and recognize those Parent
Organizations (including all companies/divisions/business units/agencies, etc.), Groups or Holding
Organizations which are creating shareholder/stakeholder wealth by transforming new as well as
existing enterprise knowledge into superior products/services/solutions.
Teleos also conducts the Global Independent Operating Unit (IOU) MAKE study – established in
2010 – to identify and recognize those individual companies/divisions/business units/agencies of
Parent Organizations that are creating shareholder/stakeholder wealth by transforming new as well
as existing enterprise knowledge into superior products/services/solutions.

A panel of Global Fortune Global 500 senior executives and leading knowledge
management/intellectual capital/innovation/organizational learning experts selects the Global
MAKE Winners.  In the third
and final round, the Global MAKE Finalists are ranked against each of the eight knowledge
performance dimensions which form the MAKE framework

 A total of 20 Global MAKE Finalists were recognized
as 2016 Global MAKE Winners (based on the total composite scores).
The Winners of the 2016 Global MAKE study, conducted by Teleos in association with The
KNOW Network, are (in alphabetical order):
•  Accenture (Ireland)
•  Alphabet (United States)
•  Amazon.com (USA)
•  Apple (United States)
•  ConocoPhillips (United States)
•  Deloitte (Global)
•  Ecopetrol (Colombia)
•  EY (Global)
•  Fluor (United States)
•  FMC Technologies (United States)
•  IBM (United States)
•  Infosys Limited (India)
•  Microsoft (United States)
•  PwC (Global)
•  Samsung Group (S. Korea)
•  Schlumberger (France/the Netherlands/United States)
•  Siemens (Germany)
•  Tata Group (India)
•  Tesla Motors (United States)
•  Wipro Limited (India)
The Global MAKE study is a measure of the rate at which an organization is transforming its tacit
and explicit corporate knowledge into new enterprise intellectual capital and increased shareholder
value (or in the case of non-profit and public organizations, stakeholder capital). Global MAKE
Winners are creating long-term enterprise intellectual capital and shareholder value 70% faster
than their competitors.

For the fourth time, Alphabet (formerly Google) has been named the Overall Global MAKE
Winner. Past Overall Global MAKE Winners include Apple, General Electric, IBM, McKinsey &
Company, Microsoft and Toyota.


Google Book on Knowledge Management

Harnessing Social Media as a Knowledge Management Tool

Chugh, Ritesh
IGI Global, 13-Jul-2016 - Business & Economics - 393 pages

Knowledge is a valuable resource that must be managed well for any organization to thrive. Proper knowledge management practices can improve business processes by creating value, however, the available tools meant to aid in the creation, collection, and storage of information have drastically changed since the emergence of social media. By using this collaborative online application for engaging with information, organizations are able to precisely disseminate knowledge to the correct audience.

Harnessing Social Media as a Knowledge Management Tool explores the usage of social media in managing knowledge from multiple dimensions highlighting the benefits, opportunities and challenges that are encountered in using and implementing social media. This publication endeavors to provide a thorough insight into the role of social media in knowledge management from both an organizational and individualistic perspective. This book elucidates emerging strategies perfect for managers to effectively manage knowledge through social media.

Updated  29 April 2017

This article is part of #AtoZChallenge 2017 for Blogging Posts. My Theme for the Challenge is Top Management Challenges - Full List of Articles  http://nraomtr.blogspot.com/2016/12/a-to-z-2017-blogging-challenge-top.html

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