Business Transformation Case Studies and Articles

How a major New Zealand retailer reinvented itself around customer satisfaction.

McKinsey the Consultancy Partner.

January 31, 2023 

In mid-2018, TWG leaders partnered with McKinsey to launch 250 new initiatives, aiming to simplify everything from pricing and store operations to supplier negotiations, with the goal of raising earnings from 3.6 percent to 7 percent. A central transformation office met every month to monitor progress and results.

TWG decided to explore how it could move away from operating as distinct business units within each brand,  and instead run the company with small teams that delivered end-to-end results. TWG piloted this new agile approach with a few specific teams in early in 2019, which included its women’s wear and click-and-collect teams. The timeline from concept to reaching customers with a new product was cut in half, from ten to five months. 

TWG reduced its 12 organizational layers down to three and redesigned itself around 18 fit-for-purpose cells that brought people together from across functions like merchandising, planning, customer insight, marketing, and supply chain.

https://www.mckinsey.com/capabilities/rts/how-we-help-clients/how-a-major-new-zealand-retailer-reinvented-itself-around-customer-satisfaction

28.1.21

Business Transformation As Service - SAP RISE

 https://www.sap.com/products/rise.html

Introducing Rise with Sap by CEO of SAP

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https://www.youtube.com/watch?v=NjU93w84qlo

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5848 views after 16 hours at 1 pm Indian Time (16 hours from the streaming time)

Ud. 3.8.2021

Pub. 28.1.2021