January 21, 2018

The Process of Management

Principles of Management Revision/Review Articles - List

Management - Definition

Weihrich and Koontz defined Management and explained it as follows in the tenth edition of their book Management: A Global Perspective (p.4).

"Management is the process of designing and maintaining an environment in which individuals, working together in groups, effectively and  efficiently,  accomplish selected aims." This definition needs to be expanded:

1. As managers, people carry out the managerial functions of planning, organizing, staffing, leading, and controlling.
2. Management applies to any kind of organization.
3. It applies to managers at all organizational levels.
4. The aim of all managers is the same: to create a surplus.
5. Managing is concerned with productivity; this implies effectiveness and effciency.

Definition suggested by Narayana Rao

Management of an organization is the process of establishing objectives and goals of the organization periodically, designing the work system and the organization structure, and maintaining an environment in which individuals, working together in groups, accomplish their aims and objectives and goals of the organization effectively and efficiently (Narayana Rao). (3rd December 2008, Version 1 of this article)

The above definition was a modification of the definition given by Koontz and O'Donnell.

The definition implies the following.

(i) Management is a process.
(ii) Management applies to every kind of organization, government, profit making, or nonprofit making.
(iii) It applies to managers at all levels in the organization.
(iv) Management is concerned with effectiveness and efficiency.  Effectiveness is producing the product or service the customer wants in business context with the required functional benefits and product attributes at the price he is willing to pay. Efficiency is minimization of resources to produce the saleable output.

Functions of Management or Process of Management

Koontz and O'Donnell classified the functions of management or process of management into PLANNING, ORGANIZING, STAFFING, LEADING AND CONTROLLING.

Management is an art and it is doing things in the light of realities of a situation. The organized knowledge underlying this practice is referred to as science and this body of knowledge can be expressed through principles of management. This is the thought of Koontz and O'Donnell. Principles are identified for each function of management.

Also, the functions of managers provide a useful structure for organizing management knowledge that is expanding with the more and more research being carried out in the  management field under various approaches to study of management. All new ideas, research findings, and techniques can be placed in the classification of  PLANNING, ORGANIZING, STAFFING, LEADING AND CONTROLLING.

Planning

Every manager has to select objectives for his enterprise, department, section, unit or group. Based on the objectives he has to set goals for a specific period and make plans that contain ways of reaching the set goals. Planning in general is explained as generating alternatives and selection of the most suitable alternatives from among them for solving a problem. The problem in this context has positive connotation also. How to achieve growth is a problem which has a positive implication only.

Therefore planning is deciding in advance what to do, how to do it, when to do it, and who is to it. Planning bridges the gap from where we are to where we want to be in a desired future.

Planning involves decision making. It is selecting the courses of action that a company or any other enterprise, and every department of it, will follow.

Types of Plans

Managers create various types of plans as part of the planning activity.

Objectives

Objectives are the ends toward which the activity of an organization is aimed.

Goals
Goals represent the rate at which objectives of an organization are achieved. Goals quantify the objective with a time frame. For example, if a country has the objective of switching to unconventional sources of energy, the goals could specified as so many gigawatts of energy by end of year 2012. 
  
Grand strategies
According to R.N. Anthony strategies result from the processes  of deciding "on objectives of the organization", "on changes in these objectives", "on the resources used to attain these objectives", and "on policies that are to govern the acquisition, use, and disposition of these resources." The main meaning and usefulness of grand strategies are to describe a type of planning program of a broad nature which gives over-all direction to the other and more detailed programs of an enterprise.

The emphasis in grand strategies is on the pattern of basic objectives of the organization and goals and the major policies and plans for achieving them.

The purpose of grand strategy of an enterprise is to determine and communicate, through a system of major objectives and policies, a picture of what kind of enterprise is envisioned. A framework is given in the grand strategy which is a useful plan to guide company thinking.

Koontz and O'Donnell give the opinion that strategy is not a new type of plan actually. It is a program. But the concept of strategy is practically very useful and its importance in guiding detailed planning justify its separation as a different type of plan.

Competitive strategies
Competition exists where two or more persons strive for the same goals under conditions in which not all can gain from them. Competitive strategy is a plan made in the light of the plans of a competitor. The plans are made either with an estimate of plans or competitor or plan is a reaction to the strategic move of competitor either announced or executed.  To estimate the competitor's plans, a manager has to put himself in his competitor's place and develop a set of plans for his competitor, using the knowledge has regarding the objectives and the circumstances in which the competitor is operating. No doubt some industrial espionage will be tried to get an understanding of competitor's plans.

Policies
Policies are general statements which guide or channel thinking in decision making of subordinates. Policies delimit an area within which a decision is to be made and assure that the decision will be consistent with and contribute to objectives. Policies tend to predecide issues, and avoid repeated analysis. Polices are based on analysis and once pronounced avoid repeated analysis.

Procedures
Procedures are plans and they establish a method of handling activities. They specify a chronological sequence of required actions.

Rules
A rule is the simplest type of plan. A rule requires that a specific and definite action be taken or not taken with respect to a situation.

Programs
A program is a complex of policies, procedures, rules, task assignments assembled to carry out a given course of action. A program is supported by necessary capital and operating budgets.

Budgets
A budget is a plan for a specific period. We can say it is a period plan. It is goals of a period expressed in terms of resources required and output expected and authorized or agreed by the organization. It is a statement of expected results expressed in numerical terms

Organizing

Organization as envisaged by Fayol is the plan for material organization and people organization required to achieve the objectives of the organization. It could have been a part of the planning process. But it is a complex step and hence it is given as a separate function. Subsequent to Fayol, in the management text books material organization was not given any attention. All the attention has gone to people organization. This is a shortcoming of the management theory at this stage (2014).

Organizing is explained currently as  the grouping of activities necessary to attain the objectives, the assignment of each grouping to a manager with authority necessary to supervise it,and the provision for coordination horizontally and vertically in the enterprise structure.

Formal Organization and Informal Organization

Formal organization means the intentional structure of roles specified through  a formal organization structure chart.

Informal organization is any joint personal activity without conscious joint purpose, even though contributing to joint results (Chester Barnard).

Important concepts in organizing

1. Principles of span of control
2. Departmentation: By numbers, by time (shifts), by function, by territory, br product, by customer segment, by maketing channels, by process (in manufacturing).
3. Line and staff relationships
4. Delegation

Staffing

The managerial function of staffing is defined a filling positions in the organization structure through identifying work force requirements, inventorying the people available, recruitment, selection, placement, promotion, appraisal, compensation, and training of people.

Leading

The managerial function of leading is defined as the process of influencing people so that they will strive willingly and enthusiastically toward the achievement of organizational goals.

Important Concepts

Behavioral model of man
Motivation
Maslow's hierarchy of needs
McCleland's needs
Vroom's Expectancy Theory of Motivation
Reinforcement theory
Job enlargement
Job enrichment
Leadership
Styles of leadership
Managerial grid
Situation leadership or contingency theory of leadership
Communication

Controlling

The managerial function of controlling is the measurement and correction of performance in order to make sure that enterprise objectives and plans devised to attain them are accomplished. The control actions include planning once again, reorganization, new staffing decision and leading activities.

Control of overall performance refers to the assessment of higher level managers, managers of departments and profit centers.


Replace Staffing by Resourcing

Prof. Narayana Rao's suggestion in 2010

A Manager's Job is to get results through people and other resources. Hence acquiring all resources (including human resources) is a function of management. - Narayana Rao


The article explaining the suggestion was first published on Knol in 2010.

Koontz and O'Donnell outlined Planning, Organizing, Staffing, Directing and Controlling as the five functions of management and explained the process of management of these five functions.

In the place of staffing, using the word resourcing, could be a better description of management function at the current stage.

A plan to achieve something (objective) is to be  converted into an organizational plan that requires  resources (facilities and materials) and people. The manager has to acquire these resources to set up the organization to implement his plan. Acquisition of human resources is staffing. But normally in modern business, the manager has to acquire money resources or finance. Then, using capital and finance, he has to  acquire land, buildings, machinery, materials and various other services. Then comes directing and resource allocation (execution).





This article  supports the first lecture of Review of Research in Management

Updated   23 January 2018,  22 July 2014, 4 Feb 2012

January 19, 2018

Industry 4.0 Technologies Adoption - Guidelines for SMEs





Industry 4.0 is term for the application of a set of new technologies on production of goods. Germany has taken the lead in announcing the fourth industrial revolution.German machine and plant manufacturers are currently engaged in developing products and processes using the new technologies. Some perceive it as an opportunity to expand their business and some perceive it as a 
challenge to overcome and stay and succeed in business. Industry  4.0 is applicable in case of SMEs also. But definitely for SMEs, it is challenge to a greater extent. The challenge for small and medium businesses is first  the task of reducing the declared benefits  of Industry  4.0 technologies to viable
development stages that show tangible benefits for their own company research, development, design and production activities. The possible project ideas are to be quantified  monetarily into revenue/cost figures and cash inflow/outflow figures to do engineering economic analysis and financial analysis.


Industry 4.0 - Brief Introduction



Modern information and communication technologies are merging with production technologies to form new methods of design and production.  The information related to consumer and business products products in use and also information related to processes as they are performing the operations will be available in in real time at each stage of the supply chain through networking of all partners involved in the entire value-adding process. This can  lead to dynamic, real-time optimization,  self-organization, self-maintaining  cross-company networks.

In practical terms, the introduction of Industry 4.0 results in ability to adapt more individually to the needs of the customers and  offer a high variant diversity down to a batch size of 1 at prices close to mass production prices. The approaches of Industry 4.0 allow to build production networks that produce efficiently and effectively at low costs.

Industry 4.0 - Opportunity to Earn Additional Revenues and Profits 


 The technologies and the solution ideas so far discussed in the literature relating to Industry 4.0
are  paving the way for new product innovations, product-related services and improved production processes.  Thus Industry 4.0 can help companies to improve productivity and reduce costs of production. This can result in price decreases and increase in sales. Also, existing products can be improved and new products created with additional functionalities that increase sales due to  the enhanced usefulness and value contribution at the user end.

How to Adopt and Realize the Potential of Industry  4.0?


The technologies for comprising  the Industry  4.0 opportunity set are already available as technically feasible solutions. But the real benefits of Industry 4.0 revolution will only unfold through  a clever
combination of these technologies by product solution architects in various product segments. At the moment,  large number of companies are unaware of the road leading to the identification and successful combination of Industry  4.0 solution approaches. Industry, academic institutions and governments have to put in lot of effort to create useful frameworks to spread the adoption of Industry 4.0 and turn the anticipated/estimated/forecasted potential into reality.

The German mechanical engineering industry association has come out with a guide proposing a framework giving guidelines for adoption of Industry 4.0 concept by SMEs of German industry,

Objective of this guideline

The guideline is developed to  support small and medium sized companies of the German mechanical engineering industry in identifying potentials for products and production with a systematic process for using  Industry  4.0 set of technologies and in developing their own specific ideas in this respect. The guide presents a suitable procedure for direct application in any company.

The procedure in this guide is divided into five process steps.

Preparation > Analysis > Creativity> Evaluation> Implementation


Preparation phase

An in-depth knowledge of the products currently being produced and sold and the relevant market
and of  own production technology and process is the starting point for elaborating product ideas and
improving production. So preparation phase focuses on the knowledge regarding the current operations,  technologies and market conditions

Analysis phase

The analysis phase aims at identifying the expertise available in the company concerning Industry  4.0 technologies. The analysis may indicate the need for acquisition of additional knowledge and the company has to take steps to acquire sufficient knowledge by buying books, deputing personnel to seminars and also sponsoring personnel for e-learning courses. Plant visits may also be encouraged to develop understanding.

Creativity phase

The aim of the creativity phase is the generation of new ideas and the subsequent elaboration
of concepts for business models. The new ideas normally will be in the existing products or nearby product areas. Sometimes even totally different product ideas may come up.

Evaluation phase

The objective of this phase is the assessment of the proposed business models for strategic, business and financial fit.  For this purpose, the business models proposed have to be ranked according to their market potential or to their potential for production respectively as well as according to the required resources for implementation. The aim is to identify business models with a high market potential, low resource requirement,  and utilization of the company’s strengths.

Implementation phase

Finally, the project team makes recommendations of the projects for acceptance by  the company
management.

The five step procedure can be conducted as a workshop in SMEs and the result of the workshop
can be transferred to suitable Industry 4.0 projects for practical implementation.







January 18, 2018

Business Conceptualization - Management Insights from Economics, Engineering Economics, Managerial Economics, Industrial Economics

Principles of Management Revision/Review Articles - List

Every manager must have the ability or skills of identifying business opportunities and providing providing goods and services at profit in the light of the business opportunity.


Identifying and evaluating a business opportunity means demand is to be estimated. Economics subject has its special focus on analysis of consumer demand. Managers have to use the economics theory to come out with demand forecasts for potential businesses and existing businesses. Actually Philip Kotler, the celebrated author of the book Marketing Management, is an economist by education and he said he worked in marketing as marketing is economics.

In the economics subject,  production cost analysis is also undertaken. Ideas like economies of scale, marginal diminishing productivity etc. are important theories in production economics which are to be used by managers.

Economics has subareas which are more focused on specific issues related to businesses. Engineering economic analysis deals with the profitability analysis of income expansion and cost reduction expenditures proposed by engineers in the production systems. It can be used for expenditure or investment proposals made by any body like repairs to house or automobiles etc.  Even investment in  shares and bonds can be analyzed using methods of engineering economic analysis.

In managerial economics, Joel Dean described the application of economic analysis to many managerial decision making like advertising expenditures and pricing decisions when multiple products are there etc.

Industrial economics examines why certain industries have higher profit margins at a point time. Monopoly and Oligopoly may be the reasons for higher profits. Hence creating barriers to entry becomes a competitive activity for firms. But on the other hand, society tries to support more competition.

Managers have to acquire the relevant theories from various economics subjects and be on the lookout for new theories that support their work.

Even accounting tools are used in business conceptualization as proforma income statements, balance sheets and cash flows statements need to be prepared to submit to financial organizations to fund a business.

Economics - Revision Articles - Based on Samuelson's Book - List

Managerial Economics - Review Articles - List

Financial, Cost and Management Accounting - Review Notes List



Second article for revision for the day:
Peter Drucker - Business Organization - Economic Function - Social Responsibility
http://nraomtr.blogspot.com/2011/11/peter-drucker-business-organization.html

January Month Management Knowledge Revision Plan

MBA Core Management Knowledge - One Year Revision Schedule


Updated  19 January 2018,  22 Jan 2016,  30 Dec 2014

January 4, 2018

The Most Popular Management Articles of 2017






MBA Core Management Knowledge - One Year Revision Schedule and Articles



The Most Popular  Management Articles of 2017 in Various Management Publications



Taylor - Narayana Rao Principles of Industrial Engineering

Presented in 2017 - Original Contribution in Industrial Engineering with Primary Focus on Productivity in Engineering Industry
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By 2020 AI will create more jobs than it eliminates, predicts Gartner
Lindsay James By Lindsay James on 18 December 2017
http://www.technologyrecord.com/Article/by-2020-ai-will-create-more-jobs-than-it-eliminates-predicts-gartner-62404


Harvard Business Review


2017 Best of Harvard Business Review


 "Customer Loyalty Is Overrated,"  A.G. Lafley and Roger L. Martin;
https://hbr.org/2017/01/customer-loyalty-is-overrated

"Noise: How to Overcome the High, Hidden Cost of Inconsistent Decision Making,"  Daniel Kahneman, Andrew M. Rosenfield, Linnea Gandhi, and Tom Blaser;
https://hbr.org/2016/10/noise

"Visualizations That Really Work,"  Scott Berinato;
https://hbr.org/2016/06/visualizations-that-really-work

"Right Tech, Wrong Time,"  Ron Adner and Rahul Kapoor;
https://hbr.org/2016/11/right-tech-wrong-time

"How to Pay for Health Care,"  Michael E. Porter and Robert S. Kaplan;
https://hbr.org/2016/07/how-to-pay-for-health-care

"The Performance Management Revolution,"  Peter Cappelli and Anna Tavis;
https://hbr.org/2016/10/the-performance-management-revolution

"Let Your Workers Rebel,"  Francesca Gino;

"Why Diversity Programs Fail,"  Frank Dobbin and Alexandra Kalev;

"What So Many People Don't Get About the U.S. Working Class,"  Joan C. Williams;

"The Truth About Blockchain,"  Marco Iansiti and Karim R. Lakhani;

"The Edison of Medicine,"  Steven Prokesch, January–February 2017

https://books.google.co.in/books?id=VBZuDgAAQBAJ&printsec=frontcover#v=onepage&q&f=false

MIT Sloan Management Review


The 20 Most Popular MIT Sloan Management Review Articles of 2017



1. The Jobs That Artificial Intelligence Will Create
A study by Accenture on new categories of jobs that will emerge as AI is deployed.

2. Reshaping Business With Artificial Intelligence
Report from MIT Sloan Management Review and the Boston Consulting Group.


3. Analytics as a Source of Business Innovation
This 2017 MIT Sloan Management Review report on data and analytics.


4. The Smart Way to Respond to Negative Emotions at Work
Author Christine M. Pearson

5. Achieving Digital Maturity
2017 report on digital business by  MIT SMR and Deloitte.



6. The Most Underrated Skill in Management
Nelson P. Repenning, Don Kieffer, and Todd Astor - The discipline of clearly articulating the problem you seek to solve before jumping into action.

7. How Big Data Is Empowering AI and Machine Learning at Scale
Big Data is powerful on its own, as is artificial intelligence. What happens when the two are merged?

8. The End of Corporate Culture as We Know It
MIT SMR editor in chief Paul Michelman

9. Why Design Thinking in Business Needs a Rethink
Authors Martin Kupp, Jamie Anderson, and Jörg Reckhenrich

10. Turning Strategy Into Results
Leaders can translate the complexity of strategy into guidelines that are simple and flexible enough to execute.

11. Your Company Doesn’t Need a Digital Strategy
George Westerman,  MIT: In digital transformation, digital is not the answer. Transformation is.

12. Corporate Sustainability at a Crossroads
MIT Sloan Management Review and the Boston Consulting Group - Companies can develop workable — and profitable — sustainability strategies to reduce their impact on the global environment by incorporating eight key lessons.

13. What to Expect From Artificial Intelligence
Advances in artificial intelligence are likely to change the workplace — and the work of managers.

14. ‘Digital Transformation’ Is a Misnomer
Gerald C. Kane, Pprofessor of information systems at the Carroll School of Management at Boston College -    "
It’s helpful to think of digital transformation as “continual adaptation to a constantly changing environment.”

15. The Five Steps All Leaders Must Take in the Age of Uncertainty
Corporate executives need to become active influencers within broader systems to realize more desired state of affairs in the business environment.

16. Harnessing the Secret Structure of Innovation
Companies can improve their odds of sustained success by taking advantage of information about the unfolding innovation process (Science of Innovation).

17. Five Myths About Digital Transformation
Villanova University professor Stephen J. Andriole, Professor, Villanova University - Grasp the realities of digital transformation — Don't getting seduced by the hype - Realize the myths.

18. 12 Essential Innovation Insights
Dozen of the best insights on innovation.

19. How to Monetize Your Data
Thoughts on  figuring out how to derive a profit from the massive data being collected inside and by others outside.

20. How to Thrive — and Survive — in a World of AI Disruption
MIT Sloan Professor Erik Brynjolfsson - It is world with rapidly changing work - accept it and develop new skills as an organization and also as an individual


https://sloanreview.mit.edu/article/the-20-most-popular-mit-sloan-management-review-articles-of-2017/


California Management Review

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California Management Review upload
https://www.youtube.com/channel/UCKXvPGqxAlIFgkttRSTEQAA


Top YouTube Videos Related to Management 2017



Upgrading management technology | Leerom Segal
320k views in 2017
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Andrew Ng: Artificial Intelligence is the New Electricity
https://www.youtube.com/watch?v=21EiKfQYZXc&t=112s
259k views


Sri Rama's Life - A Lesson in Inner Management
https://www.youtube.com/watch?v=NxwspcPEi8U
143,350 views



Act Like the Leader You Want to Be
https://www.youtube.com/watch?v=WsZAx20Ui_A
83k views


Just Say "Yes" to Challenges for Success - Eric Schmidt, Executive Chairman, Alphabet Inc
https://www.youtube.com/watch?v=Bh804pcy5sc
70k views


LinkedIn CEO Jeff Weiner on Compassionate Management
https://www.youtube.com/watch?v=7h9esSsOLDE
49k views


Important Management Books of 2017


Competing on Analytics: Updated, with a New Introduction: The New Science of Winning
Thomas Davenport, Jeanne Harris
Harvard Business Press, 29-Aug-2017 - Business & Economics - 320 pages
https://books.google.co.in/books?id=LW9GDgAAQBAJ


December 31, 2017

December - Management Knowledge Revision


December (Business Laws, Negotiation, Taxes and Government Relations)

New

First Week - 1 to 5 December

Business Law - USA
https://www.sba.gov/category/navigation-structure/starting-managing-business/starting-business/business-law-regulations


Advertising and Marketing Law
https://www.sba.gov/starting-business/learn-about-business-laws/advertising-marketing-law

Employment and Labor Law
https://www.sba.gov/starting-business/learn-about-business-laws/employment-labor-law

Finance Law
https://www.sba.gov/starting-business/learn-about-business-laws/finance-law

Online Business Law
https://www.sba.gov/starting-business/learn-about-business-laws/online-business-law

Regulation of Financial Contracts
https://www.sba.gov/starting-business/learn-about-business-laws/regulation-financial-contracts


Business Taxes - USA
https://www.irs.gov/Businesses


Small Business Tax Center
https://www.irs.gov/businesses/small-businesses-self-employed

Large Business and International Tax Center
https://www.irs.gov/businesses/large-business-and-international-tax-center

Deducting Business Expenses
https://www.irs.gov/businesses/small-businesses-self-employed/deducting-business-expenses

Excise Tax
https://www.irs.gov/businesses/small-businesses-self-employed/excise-tax


Second Week - 8 to 12, December

Negotiation Related Knowledge

Negotiations - Knowledge, Research and Skills
http://nraomtr.blogspot.com/2017/12/negotiations-knowledge-research-and.html


Six Surprising Negotiation Tactics That Get You The Best Deal
http://www.forbes.com/sites/work-in-progress/2013/12/05/six-surprising-negotiation-tactics-that-get-you-the-best-deal/
(Based on Wharton Professor Adam Grant's Book Give and Take

7 Negotiation Techniques Every Small Business Owner Should Know
http://www.huffingtonpost.com/2013/10/30/negotiating-tips-small-business_n_4058588.html


10 Techniques for Better Negotiation
http://www.startupnation.com/articles/10-techniques-for-better-negotiation/

Archive - Program on Negotiation - Harvard Law School
http://www.pon.harvard.edu/tag/negotiation-techniques/


http://www.pon.harvard.edu/daily/dealmaking-daily/negotiation-skills-and-negotiation-techniques-predicting-negotiator-decisions-and-behavior/

Negotation Techniques - An Introduction
http://web.mit.edu/negotiation/www/NTintro.html


Ten Tips to Convince Buyer to Pay More
http://www.negotiationbootcamp.com/NegotiationArticles/TipsForPriceNegotiation.html

Principled versus Positional Negotiation for Purchasing Professionals
79th Annual International ISM Conference Proceedings - 1994 - Atlanta, GA
https://www.instituteforsupplymanagement.org/pubs/Proceedings/confproceedingsdetail.cfm?ItemNumber=5205&SSO=1


Third and Fourth Weeks are left free as year-end vacation.

Bookmark and Visit on 15 January to start 2018 Revision


Industrial Engineers support Engineers and Managers in Efficiency Improvement of Products, Processes and Systems



One Year MBA Knowledge Revision Plan


January  - February  - March  - April  - May   -   June

July  - August     - September  - October  - November  - December


Old


First Week

Economics of Advertising - Economics for the CEO - Managerial economics

Managerial Economics of Basic Price - Joel Dean


Product-Line Pricing - Managerial Economics

Economics of Price Differentials - Joel Dean


Economics of Capital Budgeting - Joel Dean


Operations Management

Introduction to the Field of Operations Management
Operations Strategy and Competitiveness - Review Notes

Optimizing the Use of Resources with Linear Programming

Operations Management shifted to March

Third and Fourth Weeks are left free as year-end vacation.

One Year MBA Knowledge Revision Plan

January  - February  - March  - April  - May   -   June

July  - August     - September  - October  - November  - December



Updated 8, 6 December  2017, 1 December 2016,  11 December 2015






December 18, 2017

New CEO's Turnaround Effort - Success and Failure




The Transformations That Work—and Why
BCG.com
NOVEMBER 7, 2017
By Hans-Paul Bürkner , Lars Fæste , Jim Hemerling , Yulia Lyusina , and Martin Reeves
https://www.bcg.com/publications/2017/transformations-people-organization-that-work-why.aspx


A New CEO's Turnaround Success Based on Listening to Employees and Customers

A New CEO's Turnaround Project - Important Points

I spent most of my first 90 days out in operations and in the field listening — to my employees,  to customers, to suppliers. Listening, watching, evaluating the situation, the opportunity, the constraints and the possible solutions to decide  the steps were that needed to be taken. The decision making was made into a more decentralized model.

You should not attempt to fix a company without data from the trenches. You have get into your employee’s shoes, and your customer’s shoes. Know what problems are to be solved and then only come with solutions.

People at their core want to be part of something successful. To make them a part of successful venture from now make them believe that they’re part of planning the venture. Make them feel good of their 5, 10, 15 years of experience. Tell them it is worth something. Their opinions were worth something. You give that respect to  an equipment operator, a plant foreman, and plant manager. Make them feel proud of their knowledge and skill.

As a CEO who joined recently, trust them first. Back them in their routine activities and they will trust you and participate in strategy development. Make progress and share the benefits of the progress with all employees.

The new CEO has to harvest the collective wisdom gained over years of experience by large number of employees, and then motivate them through good leadership demonstrated to the next level of managers and asking them to exhibit similar style down the line. A CEO can’t be everywhere. But leadership style, performance culture, and a work environment that was supportive of each other can be everywhere in the organization.

The CEO: Sandbrook of US Concrete

http://www.leadersmag.com/issues/2016.4_Oct/ROB/LEADERS-William-Sandbrook-U.S.-Concrete.html

https://www.dallasnews.com/business/business/2017/06/01/toyotas-hq-one-world-trade-center-union-dallas-common-euless-based-concrete-company

http://knowledge.wharton.upenn.edu/article/what-leaders-gain-by-listening-closely-to-employees/

http://chiefexecutive.net/bill-sandbrook-shoring-u-s-concrete/

Updated 19 December 2017, 3 July 2017

December 7, 2017

Negotiations - Knowledge, Research and Skills



Negotiation Skills



Negotiation skills are becoming increasingly recognized as important to effective management and personal success.

Research at one time identified some common mistakes being made in negotiations.

1. Negotiating persons tend to be overly affected by the frame, or form of presentation, of information in a negotiation.
2. Even when a course of action is no longer the most reasonable alternative, negotiators tend to nonrationally escalate commitment to a previously selected or advocated course of action.
3. Negotiators tend to assume that their gain must come at the expense of the other party and thereby miss opportunities for mutually beneficial trade-offs  between the parties.
4. Negotiators judgments tend to be anchored on irrelevant information, such as initial offer.
5. Negotiators tend to rely on readily available information.
6. Negotiators tend to fail to consider information that is available by focusing on the opponent's perspective.
7. Negotiators tend to be overconfident concerning the likelihood of attaining outcomes that favor the individual(s) involved.

 Traditionally, negotiators have depended on distributed and positional bargaining. Distributed bargaining assumes a "fixed pie" and focuses on how to get the biggest share, or "slice of the pie" for the benefit of the negotiating party. Positional bargaining approach involved successively taking and then giving up, a sequence of positions. A position involves telling the other side what you want.

Strategies called soft and hard are used in traditional ways of negotiating.  Characteristics of the "hard strategy" include the following: the goal is victory, distrust others, dig into your position, make threats, try to win contest of will, apply pressure.

Soft strategy includes characteristics: The goal is agreement, trust others, change your position easily,  make offers,  try to avoid a contest of will, and yield to pressure.


The traditional approach is now being challenged by more effective alternative negotiation skills.

Whetten and Cameron suggest an approach that takes an "expanding the pie" perspective and advocates finding win-win outcomes. The approach recommends:
1. Establishing superordinate goals.
2. Separating people from the problem
3. Focusing on interests, not positions
4. Inventing options for mutual gain.
5. Using objective criteria.

In terms of negotiation techniques or manoevres the following are identified as in use by negotiators.

 Practical low-risk strategies include flattery, addressing the easy points first, silence, inflated opening position, and "oh, poor me."

High-risk strategies include unexpected temper losses, high-balling, Boulwarism, and waiting until the last moment.

Harvard Negotiation Project came up with principled negotiation approach or negotiation on the merits approach. This is an  integrative approach, which uses a problem-solving, collaborative strategy, and the principled, or negotiation on the merits approach, which emphasizes people, interests, options, and criteria. These negotiation skills  change the game, leading to a win-win, wise agreement.

Along with social, emotional, behavioral, leadership, team, and communication skills, negotiation skills are becoming increasingly recognized as important to effective management.



Principled Negotiation Approach



Positional style of negotiation,

With the positional style of negotiation, each party starts with an extreme (may be unjustified) position. The basis for this approach is the belief that the ultimate solution will be favorable only if the initial offer is extreme and concessions are done. But it is zero-sum game. One party will win and one will lose and in many case of street buying situations, seller comes down drastically.

But deals and settlements in positional negotiations come with a steep non- monetary price. Trust becomes the victim and in the next negotiation also both parties bargain heavily. Thus, the process creates (or perpetuates) an adversarial relationship between the two parties.

Principled negotiation seeks to establish a foundation and climate where parties can be creative in searching for mutually beneficial solutions to a shared problem. This approach preserves, and may even enhance, ongoing relationships.

Four basic elements of principled negotiation were put forth by Fisher and Ury (1991) in their book Getting to Yes (1981).


FOUR PRINCIPLES -  PRINCIPLED NEGOTIATION


People -- Separate the people from the problem.
Interests -- Focus on interests, not positions.
Options -- Generate a variety of possibilities before deciding what to do.
Criteria -- Insist that the result be based on some objective standard.


Four Negotiation Skills For Regular People
https://www.thehedgescompany.com/four-negotiation-skills-regular-people/


Principled versus Positional Negotiation for Purchasing Professionals
79th Annual International ISM Conference Proceedings - 1994 - Atlanta, GA
 https://www.instituteforsupplymanagement.org/pubs/Proceedings/confproceedingsdetail.cfm?ItemNumber=5205&SSO=1



Recent Articles on Negotiations - Quotes

Negotiation Is Changing
Noam Ebner
Journal of Dispute Resolution, Vol. 2017 (1), 99-143.
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2915204


Abandon zero-sum games in transactions and deals  

Claim up to 42% more value.
(quote created by NRao)

At MarketWatch Centre for Negotiation, we’ve found that negotiators can claim up to 42% more value in a deal by abandoning zero-sum games and creating a relationship based on trust and collaboration.
Why Negotiators Still Aren't 'Getting To Yes'
Keld Jensen, FEB 5, 2013
https://www.forbes.com/sites/keldjensen/2013/02/05/why-negotiators-still-arent-getting-to-yes/#1b6c1a9f2640


More References on Negotiation

IVY EXEC - Articles on Negotiation
https://www.ivyexec.com/executive-insights/category/advancing/negotiation-skills/


Books on Negotiation Skills


Negotiating at Work: Turn Small Wins Into Big Gains

Deborah M. Kolb, Jessica L. Porter
John Wiley & Sons, 27-Jan-2015 - Business & Economics - 288 pages


Understand the context of negotiations to achieve better results

Negotiation has always been at the heart of solving problems at work.  What has been missed in much of the literature of the past 30 years is that negotiations in organizations always take place within a context—of organizational culture, of prior negotiations, of power relationships—that dictates which issues are negotiable and by whom. When we negotiate for new opportunities or increased flexibility, we never do it in a vacuum. We challenge the status quo and we build out the path for others to negotiate those issues after us. In this way, negotiating for ourselves at work can create small wins that can grow into something bigger, for ourselves and our organizations.

Negotiating at Work offers practical advice for managing your own workplace negotiations: how to get opportunities, promotions, flexibility, buy-in, support, and credit for your work. It does so within the context of organizational dynamics, recognizing that to negotiate with someone who has more power adds a level of complexity.

 Negotiating at Work is rooted in real-life cases of professionals from a wide range of industries and organizations, both national and international.

Strategies to get the other person to the table and engage in creative problem solving, even when they are reluctant to do so
Tips on how to recognize opportunities to negotiate, bolster your confidence prior to the negotiation, turn 'asks' into a negotiation, and advance negotiations that get "stuck"
A rich examination of research on negotiation, conflict management, and gender
By using these strategies, you can negotiate successfully for your job and your career; in a larger field, you can also alter organizational practices and policies that impact others.
Preview
https://books.google.co.in/books?id=F7FYBQAAQBAJ






Training Materials

Advanced Labor Negotiations
US Army, 1985
https://babel.hathitrust.org/cgi/pt?id=uva.x030450211;view=1up;seq=1


Updated 8 December 2017, 5 December 2017