A to Z - Activities, Competencies, Education and Training of Engineering Supervisors - Article Series
Behavioral Skills
Acting Honestly— Describes the extent to which a person values and adheres to ethical and moral standards of behavior, as well as a personal level of humility.
Getting Along with Others—Describes the extent to which a person interacts positively and cooperates with others, and is generally kind, friendly, and tactful.
Keeping an Open Mind—Describes a person’s level of open-mindedness and curiosity about a variety of ideas, beliefs, people, and experiences.
Maintaining Composure—Describes the extent to which a person is relatively calm, serene, and able to manage emotions effectively.
Socializing with Others—Describes a person’s preferred level of social interaction, behavior in interpersonal situations, and optimism.
Sustaining Effort—Describes a person’s level of diligence, effort, organization, self-control, and compliance.
The Importance of Behavioral Skills and Navigation Factors for Education and Work Success
https://www.act.org/content/dam/act/unsecured/documents/R1633-behavior-and-navigation-2017-04.pdf
https://files.eric.ed.gov/fulltext/ED583586.pdf
Supervisor competency model
https://insite.johnsoncitytn.org/uploads/files/supervisor%20competency%20model.pdf
Interpersonal Skills
1. Building Positive Working Relationships
2. Building Trust
3. Communication Skills
INTERPERSONAL SKILLS
1. Building Positive Working Relationships: Developing and using collaborative relationships with
internal and external partners and customers to facilitate the accomplishment of work goals.
Key Behaviors:
Keeps people within and outside the department updated and informed in a timely manner.
Values others’ knowledge and expertise. Invites the input and feedback of others. Fully
considers others’ explanations/points of view.
Acknowledges requests from others promptly. Is available and responsive. Shows up on time for
meetings and appointments.
Maintains a positive attitude.
Initiates open and candid relationships with people at all levels.
Interacts effectively with own and higher managers; builds solid relationship with boss.
Cooperates with others to pursue mutual goals.
2. Building Trust: Interacting with everyone in a way that gives them confidence in one’s intentions and
those of the organization; fostering an environment that is fair and open to new ideas.
Key Behaviors:
Builds trust by being reliable and dependable. Follows through on commitments.
Gives credit where credit is due.
Treats people fairly and with respect.
Applies policies and procedures consistently when dealing with employee issues.
Expresses consistent point of view to different audiences.
Supports employees' decisions.
Is honest and straightforward with others. Maintains confidentiality and high personal ethical
standards.
Communicates rationale for decisions/actions. Admits ineffective decisions.
3. Communication Skills: Clearly conveying information and ideas through a variety of media to others
in formal and informal settings in a manner that engages them and helps them understand and retain
the message.
Key Behaviors:
Organizes thoughts before speaking, and concentrates on key points. Communicates clearly and
articulately. Speaks concisely and to the point.
Uses examples to clarify a point.
Says what is on his or her mind in a direct but tactful manner.
Adapts communication style and presentation focus to fit the audience. Uses appropriate
language to set the proper “tone” of the communication. Writes correspondence that is professional, accurate, and grammatically correct.
Asks questions to encourage others to elaborate on their thoughts. Listens carefully to input
without interrupting. Clarifies what others say to ensure understanding.
Conducts effective and productive meetings (one-on-one, team, etc.) on a regular basis.
Uses multiple modes to communicate messages.
https://opentextbc.ca/businessopenstax/chapter/developing-interpersonal-skills-is-key-to-your-success/
The Good Manager: Development and Validation of the Managerial Interpersonal Skills Scale
Gerard Beenen, Shaun Pichler, Beth Livingston, and Ron Riggio
Front Psychol. 2021; 12: 631390. Published online 2021 Mar 29. doi: 10.3389/fpsyg.2021.631390
PMCID: PMC8039519PMID: 33854464
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8039519/
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