August 1, 2014

Principles of Management - Subject Update - 2014

Basic Chapter Summaries of Principles of Management Based on Koontz and O'Donnell's Book


Principles and Standards of Ethical Supply Management Conduct with Guidelines
ISM Booklet
Material may be copied and used with permission with credit given to ISM.

7 Principles of effective innovation culture change programs
Frank Mattes
1. Understand your starting point.
2. Draw energy from existing culture.
3. Know where you want to go
4. Act your way into thinking
5. Provide learning spaces
6. Arrange management alignment
7. Use easy and effective navigation tools.

March 2014
Building a Result Driven Organization: Management Lessons From the World of Football

Speaker: Mr. Ferran Soriano - Chief Executive Officer of Manchester City Football Club - United Kingdom

O the second day of The UAE Government Summit on Tuesday in a talk about 'Building a Result-Driven Organization: Management Lessons From the World of Football', Soriano, now CEO of English Premier League's Manchester City Football Club, pointed out:

"It's about common sense. The same management tools, intelligence, and hard work that you use in your business and in the public sector,"  work in football also , expounding on how, in some instances, luck does play a role in the success of a large organisation, but one has to "work very hard to have the opportunity to be in the finals."

If customers are fans, employees are a team, the leader is a coach, then any service organisation could be considered a football club -- that was the theme of Soriano's talk.

He highlighted key managerial concepts adopted by Manchester City Football Club to build a result-driven organisation and shared the key lessons learned for the government to enhance its service delivery performance.

 Soriano revealed how the English Premiere League, the biggest league in the world, is at least double the size of its nearest competitor, the German league. The two biggest clubs, Madrid and Barcelona, discovered 10 years ago that "the market was not Spain; the market is the world."

The former Barcelona FC CEO also noted four ideas from football that can be adapted to public service: a formula for a winning team, leadership, the value of having values, and when to take decisions.

For Soriano, there are two key factors in building a winning team, commitment and balance. Commitment to him is "an inner force of people who want to win. They focus and they truly want to win. You don't buy this commitment in any job with money". On the other hand, he stresses the importance of balance.

To attain and maintain this balance, Soriano says that everyone needs to know what he needs to do and accept this. This may be difficult for stars or seniors, but to succeed, this commitment is what it takes to maintain balance.

As far as leadership, Soriano believes that "you have to choose your leadership style depending on what your team needs," noting that though it is counter-intuitive, it is necessary and that you should make your choice dependent on the levels of commitment and talent of your team and organisation.

He also illustrated three archetypes of players or colleagues, celebrating the visionary who takes risks, appreciating the value of the prudent realist while recognising the necessity of the doer willing to sacrifice for, and carry the team.

The City FC CEO believes that an organisation needs to have fundamental values -- simple ideas that need to be inculcated into all levels of the organisation.

Listen to the whole talk of one hour and twenty two minutes.



Managing for Net Profit and Productivity

Clayton Christensen highlighting the idea that managers are not focusing net profits that are residual after all the costs are deducted from the revenues. The second idea is that managers are not giving adequate attention to cost cutting through productivity improvement and because of that established companies are being threatened by disruptive innovations that are coming with low price/cost products.

Presentation on 11 June 2013 at Said School of Business

Upload by Said Business School

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