April 13, 2015

Knowledge Management Software Packages



Knowledge Base Manager Pro

Knowledge Base Manager Pro is developed to support and enhance the organizational processes of knowledge creation, storage/retrieval, transfer, and application. KnowledgeBase Manager Pro is commonly used to complement a help desk or for sharing information among employees within the organization or business unit. It might store troubleshooting information, articles, white papers, user manuals, or answers to frequently asked questions. Typically, a search engine is used to locate information in the system, or users may browse through a classification scheme.

Knowledge Base Manager Pro streamlines the entire documentation and knowledge base creation process for companies to share information with employees, customers, and partners. This knowledge base software can be utilized by any company, corporation, or organization in numerous different ways:

Vending Company. Provide your customers with access to full information about products you sell, about company you run and terms of service you follow. Receive feedback from your clients with suggestions, questions and thanks to improve the quality of service.
Service Provider. This could be hosting providing, consulting, business functions, entertainment, health care consulting, information services, social services, or something else. Create web self-service help system covering special valuable topics within selected area.
Educational Organization. Provide students with centralized knowledge base with courses and learning aids. Students can participate in courses creation and improvement process.
Any Company. Get Knowledge Management Software Solution for an internal use. Reduce employee training time. Keep corporate knowledge integrity whenever employee comes or leaves.
Enterprise class Knowledge Management Software Solution

Knowledge Base Manager Pro is a Rich Internet Application, which conception relies on long-term experience of Enterprise-class software development. It has all approaches, necessary for usage in commercial purposes, implemented.

http://www.web-site-scripts.com/knowledge-management/overview.html

https://www.atlassian.com/software/confluence

KANA Knowledge Management solutions

KANA Knowledge Management solutions make your data work for you by providing access to information contextually to make search—and service—targeted and efficient.



 If your information resources aren’t well integrated with your service processes, your agents are spending their time on the search process itself, fishing for information using keywords that often bring up either too many results or tangential information. As a result, the service process is inefficient, costing agent handling time and causing customer dissatisfaction.

KANA Knowledge Management software solutions draw on customer and inquiry context to make search results and service interactions efficient and meaningful. In turn, every query and customer action feeds the search engine algorithm, continually fine-tuning search to make it better.


Knowledge Discovery, Knowledge Engineering and Knowledge Management: First International Joint Conference, IC3K 2009, Funchal, Madeira, Portugal, October 6-8, 2009, Revised Selected Papers

http://www.kana.com/knowledge-management-systems?


Ana Fred, Jan L. G. Dietz, Kecheng Liu, Joaquim Filipe
Springer Science & Business Media, Feb 4, 2011 - 411 pages


This book constitutes the thoroughly refereed post-conference
proceedings of the First International Joint Conference on Knowledge Discovery, Knowledge Engineering, and Knowledge Management, IC3K 2009, held in Funchal, Madeira, Portugal, in October 2009.

This book includes revised and extended versions of a strict selection of the best papers presented at the conference; 27 revised full papers together with 3 invited lectures were carefully reviewed and selected from 369 submissions.

According to the three covered conferences KDIR 2009, KEOD 2009, and KMIS 2009, the papers are organized in topical sections on on knowledge discovery and information retrieval, knowledge engineering and ontology development, and on knowledge management and information sharing


https://books.google.co.in/books?id=UxsCxCPslikC

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