Important Management Tools - 2013 Edition - Bain &Co. Compilation - Darrell K. Rigby - Book Information

Table of contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Balanced Scorecard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Related topics:
• Management by Objectives
• Mission and Vision Statements
• Pay for Performance
• Strategic Balance Sheet
Benchmarking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Related topics:
• Best Demonstrated Practices
• Competitor Profi les
Big Data Analytics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Related topics:
• Business Analytics
• Business Intelligence
• Data Mining
• Predictive Analytics
Business Process Reengineering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Related topics:
• Cycle-Time Reduction
• Horizontal Organizations
• Overhead-Value Analysis
• Process Redesign
Change Management Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Related topics:
• Cultural Transformation
• Organizational Change
• Process Redesign
Complexity Reduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Related topics:
• Business Process Reengineering
• Decision Rights Tools
• Focused Strategy
• Repeatable Models
• Spans and Layersvii
Core Competencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Related topics:
• Core Capabilities
• Key Success Factors
Customer Relationship Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Related topics:
• Collaborative Commerce
• Customer Retention
• Customer Segmentation
• Customer Surveys
• Loyalty Management Tools
Customer Segmentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Related topics:
• Customer Surveys
• Market Segmentation
• One-to-One Marketing
Decision Rights Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Related topics:
• Governance Roles
• Job Descriptions
• Organization Design
Downsizing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Related topics:
• Layoffs
• Reengineering
• Rightsizing
Employee Engagement Surveys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Related topics:
• Employee Satisfaction
• Empowerment
• Human Resource Management
• Organizational Commitment
Mergers and Acquisitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Related topics:
• Merger Integration Teams
• Strategic Alliances
Table of contents (continued)
Mission and Vision Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Related topics:
• Corporate Values Statements
• Cultural Transformation
• Strategic Planning
Open Innovation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Related topics:
• Collaborative Innovation
• Crowdsourcing
• New Product Development
• Open-Market Innovation
Outsourcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Related topics:
• Collaborative Commerce
• Core Capabilities
• Offshoring
• Strategic Alliances
• Value-Chain Analysis
Price Optimization Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Related topics:
• Demand-Based Management
• Pricing Strategy
• Revenue Enhancement
Satisfaction and Loyalty Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Related topics:
• Customer and Employee Surveys
• Customer Loyalty and Retention
• Customer Relationship Management
• Net Promoter® Scores
• Revenue Enhancement
Scenario and Contingency Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Related topics:
• Crisis Management
• Disaster Recovery
• Groupthink
• Real-Options Analysis
• Simulation Models
Social Media Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Related topics:
• Blogs
• Multimedia Chat Rooms
• Online Communities
• Social Gaming Networks
Strategic Alliances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Related topics:
• Corporate Venturing
• Joint Ventures
• Value-Managed Relationships
• Virtual Organizations
Strategic Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Related topics:
• Core Competencies
• Mission and Vision Statements
• Scenario and Contingency Planning
Supply Chain Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Related topics:
• Borderless Corporation
• Collaborative Commerce
• Value-Chain Analysis
Total Quality Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Related topics:
• Continuous Improvement
• Malcolm Baldrige National Quality Award
• Quality Assurance
• Six Sigma
Zero-Based Budgeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Related topics:
• Activity-Based Budgeting
• Complexity Reduction
• Cost-Benefi t Analysis
• Performance Budgeting


YOu can Download the Book from Bain Website
http://www.bain.com/Images/MANAGEMENT_TOOLS_2013_An_Executives_guide.pdf

Table of contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Balanced Scorecard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Related topics:
• Management by Objectives
• Mission and Vision Statements
• Pay for Performance
• Strategic Balance Sheet
Benchmarking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Related topics:
• Best Demonstrated Practices
• Competitor Profiles

Big Data Analytics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Related topics:
• Business Analytics
• Business Intelligence

Business intelligence is a broad set of information technology (IT) solutions

that includes tools for gathering, analyzing, and reporting information to the

users about performance of the organization and its environment. These IT

solutions are among the most highly prioritized solutions for investment.

• Data Mining
• Predictive Analytics

Business Process Reengineering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Related topics:
• Cycle-Time Reduction
• Horizontal Organizations
• Overhead-Value Analysis
• Process Redesign
Change Management Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Related topics:
• Cultural Transformation
• Organizational Change
• Process Redesign
Complexity Reduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Related topics:
• Business Process Reengineering
• Decision Rights Tools
• Focused Strategy
• Repeatable Models
• Spans and Layersvii
Core Competencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Related topics:
• Core Capabilities
• Key Success Factors
Customer Relationship Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Related topics:
• Collaborative Commerce
• Customer Retention
• Customer Segmentation
• Customer Surveys
• Loyalty Management Tools
Customer Segmentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Related topics:
• Customer Surveys
• Market Segmentation
• One-to-One Marketing
Decision Rights Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Related topics:
• Governance Roles
• Job Descriptions
• Organization Design
Downsizing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Related topics:
• Layoffs
• Reengineering
• Rightsizing
Employee Engagement Surveys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Related topics:
• Employee Satisfaction
• Empowerment
• Human Resource Management
• Organizational Commitment
Mergers and Acquisitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Related topics:
• Merger Integration Teams
• Strategic Alliances
Table of contents (continued)
Mission and Vision Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Related topics:
• Corporate Values Statements
• Cultural Transformation
• Strategic Planning
Open Innovation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Related topics:
• Collaborative Innovation
• Crowdsourcing
• New Product Development
• Open-Market Innovation
Outsourcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Related topics:
• Collaborative Commerce
• Core Capabilities
• Offshoring
• Strategic Alliances
• Value-Chain Analysis
Price Optimization Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Related topics:
• Demand-Based Management
• Pricing Strategy
• Revenue Enhancement
Satisfaction and Loyalty Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Related topics:
• Customer and Employee Surveys
• Customer Loyalty and Retention
• Customer Relationship Management
• Net Promoter® Scores
• Revenue Enhancement
Scenario and Contingency Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Related topics:
• Crisis Management
• Disaster Recovery
• Groupthink
• Real-Options Analysis
• Simulation Models
Social Media Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Related topics:
• Blogs
• Multimedia Chat Rooms
• Online Communities
• Social Gaming Networks
Strategic Alliances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Related topics:
• Corporate Venturing
• Joint Ventures
• Value-Managed Relationships
• Virtual Organizations
Strategic Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Related topics:
• Core Competencies
• Mission and Vision Statements
• Scenario and Contingency Planning
Supply Chain Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Related topics:
• Borderless Corporation
• Collaborative Commerce
• Value-Chain Analysis
Total Quality Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Related topics:
• Continuous Improvement
• Malcolm Baldrige National Quality Award
• Quality Assurance
• Six Sigma
Zero-Based Budgeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Related topics:
• Activity-Based Budgeting
• Complexity Reduction
• Cost-Benefi t Analysis
• Performance Budgeting

Ud. 16.11.2023

Pub. 5.12.2013