Management Theory Review: March 2023

March 24, 2023

nraomtr.blogspot.com touches 3 million page views - 23 November 2020

23 November 2020 Management Theory Review Blog touches 3 million page views milestone in Blogger statistics

March 9, 2023

Service Quality Management in Education

Service Quality in Higher Education: Expectations and Perceptions of Students

Asim, Ahmed; Kumar, Naresh

Asian Journal of Contemporary Education, v2 n2 p70-83 2018

https://eric.ed.gov/?id=EJ1265991

Application of the SERVQUAL Model for the Evaluation of the Service Quality in Moroccan Higher Education: Public Engineering School as a Case Study

Goumairi, Ouissal; Aoula, Es-Saâdia; Ben Souda, Souad

International Journal of Higher Education, v9 n5 p223-229 2020

The SERVQUAL model, applied to the educational system and more precisely higher education, allows to quantify the non-quality by measuring the gap between the perception of the students and their expectations for a good service. It has the advantage of helping decision-makers take corrective actions needed to improve the service quality provided by universities as a part of a process of continuous improvement to achieve higher degree of excellence.

https://eric.ed.gov/?id=EJ1270484

Case Study of Implementing TQM in Oregon State University in 1989

https://onlinelibrary.wiley.com/doi/abs/10.1002/ir.37019917105

Updated on 9 March 2023

Pub 18.8.2021

March 5, 2023

Praveen Prakash IAS - Crusader for Zero Defects in Education in Andhra Pradesh

Praveen Prakash is inspecting schools and hostels meticulously to identify shortcomings and to point out the need for better management, action and inspection to prevent them in the institutes of Andhra Pradesh.

This is a laudable effort. Care has to be taken to involve all the employees in this endeavor.

News on inspections by Praveen Prakash

https://www.thehindu.com/news/national/andhra-pradesh/principal-secretary-to-inspect-state-run-schools-hostels-in-andhra-pradesh/article66239338.ece

Zero Defects in Education Systems

Zero defects movement has to spread to education systems.9

An article by David Crosby.

https://www.qualitydigest.com/inside/quality-insider-column/zero-defects-teaching-120309.html

Claim of Zero Defects by a Physiology Teacher.