A systematic review is conducted over the period 2000-2014 on the basis of a qualitative content analysis s showed that knowledge management can be viewed as a leverage mechanism for: (i) supply chain integration; (ii) the enhancement of intra and inter-relations across the supply chain; (iii) supply chain strategy alignment; and (iv) the reinforcement of knowledge transfer in product development. Knowledge transfer is being studied in the majority of the articles, by case study and survey approaches.
http://www.jiem.org/index.php/jiem/article/view/2144/0
IBM - Bringing Cognitive to Knowledge Management in Supply Chain
From a supply chain perspective, significant progress is in managing data, but not necessarily knowledge.
Knowledge management task will become increasingly important in the next decade:
First, key personnel, who are baby boomers, the present experienced core of supply chain teams, are retiring at a record pace. Training others in their knowledge will be a hefty task.
Second, millennials, who make up the bulk of new hires, are tech-savvy, but often lack supply chain experience. They stay on average less than two years in their positions.
Globalization and growth add to the challenge, along with corporate mergers and acquisitions, which put additional strains on organizations.
However, these knowledge management challenges can be solved with artificial intelligence technology (also known as cognitive technology).
Cognitive technologies hold tremendous promise for knowledge management in supply chain applications. Cognitive technologies are solutions that go beyond information retention and process automation. They can actually think, reason, and learn in a way similar to humans – that is, very efficient and smart humans.
They process a tremendous amount of data and information – both structured and unstructured data, such as news articles and reports – and provide summaries and analyses of that information in an instant.
Using cognitive technology to share historical, current, and future information across the enterprise
Your systems can retain and share not just data, but information, knowledge, and analysis across your global organization. What if your systems recalled how you successfully handled past supply chain disruptions and informed a new employee of those practices? Imagine if your system retained endless supplier knowledge, and combined intelligence across systems and the Internet on any supplier – and instantly shared that knowledge with staff around the globe. What if your system collaborated with you and partners (e.g., logistics providers) and provided analyses and recommendations in advance of a meeting?
Imagine the impact on your global organization due to these new possibilities – how it would teach and train individual team members and support the business as a whole.
IBM says "It’s not a dream; it’s becoming reality."
https://www.ibm.com/blogs/watson-customer-engagement/2017/04/10/knowledge-management-supply-chain/
Capgemini’s Knowledge Management Solutions
Capgemini’s Knowledge Management solutions enable you to optimize customer intimacy, human resources and supplier relationships. The benefits of knowledge management services are many and advantages for your stakeholders include:
Employees
Greater productivity and efficiency through knowledge re-use
Enhanced company culture through increased cross-company collaboration
Accelerated learning, training and internal recruitment
Increased ability for organizational change management.
Customers
Improved customer service and support
Greater customer participation in product development
More positive and frequent customer interactions.
Suppliers
Greater integration and development of a network of experts
Lower purchasing costs
Improved partner/supplier processes.
Giving you the tools to transform knowledge management
Our approach to knowledge management integrates innovative processes, tools and solutions. To ensure cost-effectiveness and rapid adoption, our customized processes can include:
Integrated architecture framework, to approach and govern all enterprise information management initiatives
Knowledge management roadmap and scorecards, to assess your business and technology needs
Rapid design and visualization toolkit, to rapidly validate requirements and compress design time cycles
Technovision 2017 – our perspective on the evolution of collaborative technologies – provides the framework to measure the impact of our knowledge management solutions on your business.
https://www.capgemini.com/service/digital-services/insights-data/enterprise-content-management/knowledge-management/
Linking operations performance to knowledge management capability: the mediating role of innovation performance
Mohamed Gamal Aboelmaged
Production Planning & Control
The Management of Operations
Volume 25, 2014 - Issue 1
https://www.tandfonline.com/doi/abs/10.1080/09537287.2012.655802
The Role of Knowledge Management in Supply Chain Management: A Literature Review
María del Rosario Pérez-Salazar1, Alberto Alfonso Aguilar Lasserre1,
Miguel Gastón Cedillo-Campos2, José Carlos Hernández González1
1 Instituto Tecnológico de Orizaba (Mexico)
2 Mexican Institute of Transportation, National Laboratory for Transportation Systems & Logistics (Mexico)
Journal of Industrial Engineering and Management
JIEM, 2017 – 10(4): 711-788 – Online ISSN: 2013-0953 – Print ISSN: 2013-8423
2008
Sharing Your Global Supply Chain Knowledge -- The Right Way
https://www.industryweek.com/public-policy/sharing-your-global-supply-chain-knowledge-right-way
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