While marketing uncovers needs of people in general and uncovers needs of people at a particular point and books orders for the goods and services, it is the operations function of a business firm that develops goods and services and produces and delivers them to customers at the place where they desire the delivery.
MIT's Explanation of Operations Management.
Operations Management deals with the design and management of products, processes, services and supply chains. It considers the acquisition, development, and utilization of resources that firms need to deliver the goods and services their clients want.
http://mitsloan.mit.edu/omg/om-definition.php
Harvard Business School - Operations
As the world of operations has changed, so have interests and priorities within the Unit. Historically, the TOM Unit focused on manufacturing and the development of physical products. Over the past several years, we have expanded our research, course development, and course offerings to encompass new issues in information technology, supply chains, and service industries.
The field of TOM is concerned with the design, management, and improvement of operating systems and processes. As we seek to understand the challenges confronting firms competing in today's demanding environment, the focus of our work has broadened to include the multiple activities comprising a firm's "operating core":
the multi-function, multi-firm system that includes basic research, design, engineering, product and process development and production of goods and services within individual operating units;
the networks of information and material flows that tie operating units together and the systems that support these networks;
the distribution and delivery of goods and services to customers.
https://www.hbs.edu/faculty/units/tom/Pages/default.aspx
University of Strathclyde, Glasgow
Operations management is a value-adding area of an organisation concerned with innovation, production and distribution of goods and services to customers whilst ensuring that the use of organisational resources remains efficient and effective.
http://www.strath.ac.uk/siom/whatis/
Understanding Operations Management
Open University UK Note
http://openlearn.open.ac.uk/mod/oucontent/view.php?id=397333&direct=1
Slides on Operations Management
Slides based on book by Roberta Russell and Bernard W. Taylor
919 slides
http://www.slideshare.net/taquilla/operations-management-919-slides-presentation
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