7th Edition
Chapter 9
People, jobs and organization 251
Introduction 251
People in operations 253
Human resource strategy 253
Organization design 256
Job design 259
Allocate work time 271
Summary answers to key questions 273
Case study: Service Adhesives try again 274
Problems and applications 276
Selected further reading 277
Useful websites 277
Supplement to Chapter 9
Work study 279
Introduction 279
Method study in job design 279
Work measurement in job design 282
People, jobs and organization 251
Introduction 251
P 252
W.L. GORE
In a recent ‘Best Companies to work for’ list, its associates (the company does not use the term
‘employees’) gave it the very top marks for ‘feeling you can make a difference’.
People in operations 253
Human resource strategy 253
P 253
Human resource strategy is the overall long-term approach to ensuring that an organization’s
human resources provide a strategic advantage. It involves two interrelated activities. First, identifying the number and type of people that are needed to manage, run and develop the organization so that it meets its strategic business objectives. Second, putting in place the programmes
and initiatives that attract, develop and retain appropriate staff.
P 256
The idea that there is a link between human resource strategy and the incidence of stress at
work is not new. Even some of the early ‘scientific management’ pioneers accepted that working
arrangements should not result in conditions that promoted stress.
Organization design 256
Job design 259
P 260
● How long will it take and how many people will be needed? Work measurement helps us calculate the time required to do a job, and therefore how many people will be needed.
P 231
Designing job methods – scientific management
The term ‘scientific management’ became established in 1911 with the publication of the book of the same name by Fredrick Taylor
Basic tenets of scientific management: (as written by authors)
● All aspects of work should be investigated on a scientific basis to establish the laws, rules and formulae governing the best methods of working.
● Such an investigative approach to the study of work is necessary to establish what constitutes a ‘fair day’s work’.
● Workers should be selected, trained and developed methodically to perform their tasks.
● Managers should act as the planners of the work (analysing jobs and standardizing the best method of doing the job), while workers should be responsible for carrying out the jobs to the standards laid down.
● Co-operation should be achieved between management and workers based on the ‘maximum prosperity’ of both.
Allocate work time 271
Summary answers to key questions 273
Case study: Service Adhesives try again 274
Problems and applications 276
Selected further reading 277
Useful websites 277
Supplement to Chapter 9
Work study 279
Introduction 279
Method study in job design 279
Work measurement in job design 282
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