Four steps highlighted
- Invest and Build Technology, People, and Process capabilities.
- Develop reusable tools and modules to deploy solutions quickly in multiple processes.
- Take a localized approach to solution adoption in each process. Educate and involve the local frontline talent to fine tune the solution to suit the customer profile, resource profile and employee profile etc.
- Prevent Process Debt - Reengineer each process to use the full power of technology.
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