Industrialization of services business model
https://en.wikipedia.org/wiki/Industrialization_of_services_business_model
Interesting Article
Creating Customer Value through Industrialized Intimacy
To really serve customers requires a deep understanding of their needs. It also requires customization, personalization and empathy.
by Peter Kolesar, Garrett van Rysin, and Wayne Cutler
July 1, 1998
Consumer & retail/ Third Quarter 1998 / Issue 12
https://www.strategy-business.com/article/19127
Both manufacturing and services have their origins in craft production -- the village smith and cooper, the town barber and the household servant. More than a century ago, with the Industrial Revolution, manufacturers took great strides forward in productivity and quality by abandoning the craft production model in favor of mass production, standardization, division of labor and control, while service providers largely continued operating in a craft production mode. In the late 1960's, some service establishments began to move toward industrialization. Theodore Levitt , observing these trends, argued for bringing factory management concepts into the service industries -- the "industrialization of services" as he called it.
https://typeset.io/papers/production-line-approach-to-service-4jk536rv2y
shows limited information on the paper AI application on the paper
Applicability of Lean Thinking in Service Industries
Khalil Amiroune
Entrepreneur
March 6, 2016
https://www.linkedin.com/pulse/applicability-lean-thinking-service-industries-khalil-amiroune/
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