Services Management - Bibliography

 

I maintained a blog on management of securities investment firms. In developing the blog, I had the benefit of teaching the topic in the course of financial markets. I am happy to come across this series YouTube videos by a person who contributed a lot to the services management subject. I shall have a fresh look at the topic through these videos.

Hanken Professor Christian Grönroos - Principles of Service Management 1 - What is service?

https://www.youtube.com/watch?v=CBD8r5O6zh8

2014

Hanken Professor Christian Grönroos - Principles of Service Management 2 - The service profit logic

https://www.youtube.com/watch?v=q8LQuHnnuxA

Service Productivity - Important Issues to  Consider - Christian Gronroos

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Hanken Professor Christian Grönroos - Principles of Service Management 3 - Service Productivity

https://www.youtube.com/watch?v=TBOzPg1U5VA

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Hanken Professor Christian Grönroos - Principles of Service Management 4 - Profitable long-term

https://www.youtube.com/watch?v=zrgqk5rPFlM

Hanken Professor Christian Grönroos - Principles of Service Management 5 - Value creation an..

https://www.youtube.com/watch?v=OiIYTX2tp6c

Books

2020

https://www.google.co.in/books/edition/Service_Management/wqQLEAAAQBAJ

https://www.google.co.in/books/edition/The_Routledge_Handbook_of_Service_Resear/1OcJEAAAQBAJ